Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. How can I order a personalised letter from Santa Claus?
Ordering a personalized letter from Santa is easy! Visit our homepage at santasmailbox.co.uk, choose your preferred package, and follow the prompts to add your child’s details. We’ll take it from there to create a one-of-a-kind letter straight from the North Pole.
2. What information do I need to provide for a personalised letter?
To make the letter extra special, we’ll ask for your child’s name, age, a few achievements, and any specific holiday wishes or messages you'd like Santa to mention. This ensures every letter feels unique and magical for your little one.
3. Are the letters really from Santa Claus?
Absolutely! Santa and his dedicated elves work tirelessly to create authentic, heartfelt letters with official North Pole stamps, seals, and festive designs that feel truly magical. Each letter is tailored to bring Santa’s charm and Christmas spirit into your home.
4. What types of letter packages do you offer?
We offer three delightful packages: The Jolly Joy Package (a classic, personalised letter), The North Pole Magic Bundle (includes a certificate of good behaviour), and Santa’s Deluxe Gift of Cheer (our premium package with extra festive flair). Each package is designed to spread cheer and joy in its own special way.
5. How long will it take to receive my letter?
Once you place your order, our elves work quickly! We typically process orders within 3-5 business days. Delivery times vary, but we recommend ordering early to ensure your letter arrives well before Christmas.
6. Can I send a letter to multiple children in one order?
Yes! Simply add a separate letter for each child in your order. Each letter is personalised individually, so every child feels that special North Pole magic.
7. What is included in the "Certificate of Good Behaviour"?
The Certificate of Good Behaviour is a delightful add-on that celebrates your child’s efforts to be on the Nice List. It’s a colourful, official certificate signed by Santa Claus himself and makes a memorable keepsake for children.
8. Can I track my order once it’s been shipped?
Yes, once your order is dispatched, you’ll receive a confirmation email with tracking information. This way, you’ll know exactly when Santa’s special delivery is on its way!
9. Do you offer international shipping?
Currently, we ship to a variety of countries, with delivery times depending on the destination. Additional fees may apply for international shipping, so be sure to check our shipping page for specific details.
10. Is my child’s information kept private?
Absolutely. We take privacy very seriously and only use your child’s details to personalize their letter. Our team of elves ensures all information remains confidential and is not shared with any third parties.
11. Can I make changes to my order after it’s placed?
We understand that sometimes changes are needed. If you need to update any details, please reach out to us within 24 hours of placing your order. We’ll do our best to accommodate, though some details may be unchangeable after printing begins.
12. What if my letter doesn’t arrive in time for Christmas?
We strive to ensure every letter arrives on time, but unforeseen delays can occasionally happen. If your letter hasn’t arrived within the expected timeframe, please contact us, and we’ll do everything possible to make it right.
13. How can I contact customer support?
If you have any questions or need assistance, our friendly support elves are ready to help! You can reach us through our contact page, or email us at support@santasmailbox.co.uk, and we’ll respond as quickly as possible.